Microsoft business solutions, delivered in the region

Leading Your Digital Transformation

Integrated Microsoft business solutions designed to transform operations, accelerate growth, and create measurable value.

Start your transformation Explore Dynamics 365

20+ years of team experience delivering tailored, results-driven systems.

Corporate towers seen from street level — **20+ years** of team experience across enterprise transformation programmes.

About Wateen Soft

Regional expertise. End-to-end transformation.

Wateen Soft is a regional technology group with head offices in Saudi Arabia and Egypt, specializing in end-to-end digital transformation. We harness Microsoft Dynamics 365 across finance, operations, sales, customer service, field service, marketing, commerce, HR, project management, and low-code innovation.

Our implementation and professional services are designed for strategic alignment, seamless deployment, and measurable ROI. We serve public and private sectors, helping organizations optimize performance, enhance agility, and accelerate growth.

Saudi Arabia Riyadh

Egypt Cairo

Delivery reach MENA, GCC and Egypt

Vision

Our Vision

To lead in delivering digital transformation services across the Europe, Middle East, and Africa (EMEA) region, through excellence, innovation, and achieving the highest levels of customer satisfaction.

Mission

Our Mission

To empower organizations by providing innovative, integrated technology solutions that enhance operational efficiency and support sustainable growth.

What guides us

Our Core Values

Seven principles shape how we work with our clients and with each other.

Innovation

Continuous innovation keeps our clients ahead of the curve.

Customer Focus

We listen, understand, and tailor solutions to unique needs.

Excellence

We pursue quality, reliability, and measurable results.

Integrity

Honesty, transparency, and respect build lasting trust.

Collaboration

We work as one team with clients to achieve the best outcomes.

Agility

We adapt quickly as technology and business needs evolve.

Empowerment

Knowledge, training, and support maximize transformation value.

Microsoft Dynamics 365 Implementation & Integration

Implementing, customizing, and integrating Dynamics 365 to streamline sales, customer service, finance, HR, and supply chain operations with scalable, secure solutions aligned to strategic goals.

Artificial Intelligence (AI) Solutions

Using Azure AI, Copilot, and AI Builder for intelligent automation, predictive insights, decision support, Dynamics 365 integration, and secure custom AI models.

Business Analysis & Requirements Gathering

Understanding business processes, identifying gaps, and shaping solutions that fit real requirements and maximize ROI.

System Integration

Integrating Dynamics 365 with existing IT environments to create smooth data flow and unified workflows across departments and platforms.

Consulting Services

Aligning technology with business objectives through transformation strategy, technology adoption, process optimization, and compliance guidance.

Employee Training & Enablement

Role-aware training programs that help teams adopt new systems and technologies with confidence.

Technical Support & Maintenance

Proactive monitoring, troubleshooting, updates, and ongoing maintenance to minimize downtime and sustain productivity.

IT Outsourcing

Flexible IT outsourcing from infrastructure management to user support, allowing clients to focus on their core business.

Microsoft Dynamics 365

One ecosystem. Business-wide intelligence.

Microsoft Dynamics 365 unifies ERP, CRM, and low-code innovation. Wateen Soft’s implementation and professional services focus on seamless deployment, strategic alignment, and measurable ROI across the ecosystem.

Core ERP Solutions

Dynamics 365 FinanceFinancial management, budgeting, and global accounting.
Dynamics 365 Supply Chain ManagementInventory, manufacturing, and logistics operations.
Dynamics 365 CommerceOmnichannel retail, e-commerce, and POS.
Dynamics 365 Payroll AddonLocalized Gulf and Middle East payroll with required integrations and a native mobile application.
Dynamics 365 Business CentralAll-in-one ERP for SMB finance, sales, purchasing, inventory, and projects.

Customer Engagement (CRM)

Dynamics 365 SalesLead and opportunity management, forecasting, and relationship insights.
Dynamics 365 Customer ServiceCase management, omnichannel support, and knowledge base.
Dynamics 365 MarketingCampaign automation, lead nurturing, and customer journeys.
Dynamics 365 Customer InsightsCustomer data platform for segmentation and personalization.
Dynamics 365 Field ServiceOn-site service management, scheduling, and technician enablement.
Dynamics 365 Project OperationsProject planning, resource management, and billing.

AI & Planning

Dynamics 365 Customer Insights – JourneysAI-driven marketing orchestration.
Dynamics 365 Sales InsightsPredictive lead scoring and conversation intelligence.
Dynamics 365 Supply Chain InsightsReal-time visibility and risk mitigation.
Dynamics 365 Finance InsightsPredictive cash flow, budget forecasting, and payment insights.
Dynamics 365 Project Operations (Planning)Integrated project planning and resource scheduling.

Power Platform

Power BIBusiness analytics and interactive dashboards.
Power AppsLow-code development for custom business solutions.
Power AutomateWorkflow automation across apps and services.
Power Virtual AgentsNo-code chatbot creation for customer and employee engagement.

Microsoft business applications interface overlaid on a laptop keyboard

Consultants working with a client team in a meeting room

Your trusted partner for Microsoft Dynamics solutions

Why Wateen Soft

Ownership from discovery to continuous improvement.

Certified Microsoft Partner and Expertise

Wateen Soft is a certified Microsoft Partner, with Microsoft-certified professionals and more than 20 years of team experience implementing Dynamics 365 across sectors.
Tailored Implementation

Every implementation is aligned to the client’s business model, using the right methodology to adapt quickly and deliver value early.
End-to-End Project Ownership

From discovery and business analysis through configuration, deployment, and training, one committed team manages the full lifecycle with clear accountability.
Custom Support Model

Structured help desk services, performance monitoring, updates, and optimization plans continue after go-live.
Cost-Effective Delivery

An in-house delivery model provides Dynamics 365 implementations at up to 40% lower cost than many traditional partners, without compromising quality.
Vertical-Specific Solutions

Solutions are aligned to industry workflows and the compliance needs of each sector.
On-Time Execution

Project managers use proven frameworks to manage deadlines, dependencies, and risk.

Delivery model

Implementation Methodology

A proven delivery model, tailored to client maturity and industry needs.

Discovery & Fit-Gap Analysis

Align business goals with Dynamics capabilities.
Solution Architecture & Design

Create scalable, compliant, performance-optimized configurations.
Localization & Compliance

Adapt for Saudi, Egyptian, and GCC regulatory requirements.
Data Migration & Integration

Deliver secure, structured, audit-ready transitions.
Training & Enablement

Role-based onboarding, bilingual documentation, and hands-on workshops.
Post-Go-Live Support

Hypercare, performance tuning, and continuous improvement.